alobet Privacy Policy
At alobet, we take the privacy of every Filipino player seriously. This Privacy Policy explains what personal data we collect when you use alobet.bio, why we collect it, how we store and protect it, who we share it with, and what rights you have over your own information under Philippine law.
What alobet Commits To
Under the Philippine Data Privacy Act of 2012 (RA 10173) and alobet's own privacy standards, here is what every player can expect from us.
alobet does not sell, rent, or trade your personal information to any third-party marketers. Your data is used solely to operate your account, comply with regulations, and improve your gaming experience on the platform.
All personal data stored by alobet is protected with 256-bit SSL encryption in transit and AES-256 encryption at rest. Our servers undergo regular third-party security audits to ensure your information stays safe from unauthorized access.
Filipino players have the right to access, correct, or request deletion of their personal data at any time. Simply contact alobet support and we will process your request in accordance with RA 10173 and applicable retention requirements.
Promotional emails and SMS notifications from alobet are entirely optional. You can unsubscribe from marketing communications at any time via your account settings or by contacting support — no questions asked.
alobet complies fully with the National Privacy Commission (NPC) of the Philippines and PAGCOR's data governance guidelines. Where required by law, we cooperate with the AMLC and other Philippine regulatory authorities in providing data relevant to investigations.
alobet only retains your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by Philippine law. Once the retention period lapses, data is securely deleted or anonymized in accordance with NPC guidelines.
1 Introduction
This Privacy Policy ("Policy") describes how alobet ("alobet", "we", "us", "our"), the operator of the online gaming platform at alobet.bio, collects, uses, stores, and protects the personal information of players and visitors ("you", "your") who access or use our services.
alobet is committed to protecting the privacy of all Filipino players in accordance with Republic Act No. 10173, also known as the Data Privacy Act of 2012, and its Implementing Rules and Regulations as enforced by the National Privacy Commission (NPC) of the Philippines. This Policy also reflects alobet's obligations under PAGCOR's regulatory framework for licensed online gaming operators.
By registering an account on alobet.bio, depositing funds, placing bets, or simply browsing our platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, please discontinue use of the alobet platform immediately.
2 Data We Collect
alobet collects personal data that is necessary to provide you with a safe, compliant, and high-quality online gaming experience. The categories of personal data we collect are outlined in the table below:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, nationality, government-issued ID number | Account registration, KYC verification, age confirmation (21+) |
| Contact Data | Email address, Philippine mobile number, city of residence | Account communication, support, promotional opt-ins |
| Financial Data | GCash number, Maya wallet ID, bank account details (BPI, BDO, Metrobank), transaction history | Deposits, withdrawals, AML compliance |
| Gaming Data | Bet history, game sessions, win/loss records, bonus usage, login timestamps | Platform operation, responsible gaming, fraud detection |
| Technical Data | IP address, device type, browser, operating system, session duration, cookies | Security monitoring, platform optimization, fraud prevention |
| KYC Documents | Philippine national ID, passport, driver's license, proof of address, selfie verification | Identity verification, regulatory compliance, withdrawal processing |
| Communications | Live chat transcripts, support emails, feedback submissions | Customer support quality, dispute resolution, training |
alobet does not intentionally collect sensitive personal information beyond what is strictly required for identity verification and regulatory compliance. We do not collect biometric data unless specifically required by PAGCOR directives for enhanced player verification.
3 How We Collect Data
alobet collects personal data through several means across the player lifecycle. Understanding how we collect your data helps you make informed decisions about the information you share with us.
- Direct registration: When you create an alobet account, you voluntarily provide identity, contact, and financial information.
- KYC submissions: When you upload government-issued identification documents for identity verification purposes.
- Deposits and withdrawals: Financial data is collected when you fund your account via GCash, Maya, BPI, BDO, Metrobank, or other supported payment channels.
- Platform usage: Technical data such as IP addresses, device identifiers, and session logs are automatically collected as you browse and play on alobet.bio.
- Cookies and tracking technologies: alobet uses cookies and similar technologies as described in Section 6 of this Policy to collect browsing and session data.
- Customer support interactions: When you contact alobet support via live chat or email, we collect the content of those communications.
- Third-party payment providers: Payment processors such as GCash and Maya may share transaction confirmation data with alobet for deposit and withdrawal verification purposes.
4 How We Use Your Data
alobet uses the personal data we collect for specific, legitimate purposes directly related to the provision of our online gaming services to Filipino players. We do not process your data in ways that are incompatible with the purposes for which it was originally collected.
- Creating and managing your alobet player account, including verifying your identity and confirming that you meet the 21+ age requirement set by PAGCOR.
- Processing deposits and withdrawals through your chosen payment method, including GCash, Maya, InstaPay, and Philippine bank transfers.
- Complying with anti-money laundering (AML) obligations under Philippine law, including reporting to the Anti-Money Laundering Council (AMLC) where legally required.
- Detecting, investigating, and preventing fraudulent activity, bonus abuse, and unauthorized account access.
- Providing customer support and resolving disputes related to your alobet account, game outcomes, or transactions.
- Personalizing your gaming experience, including tailoring promotional offers and game recommendations based on your activity on the platform.
- Sending you transactional communications such as deposit confirmations, withdrawal status updates, and security alerts.
- Sending promotional emails and SMS notifications about bonuses, new games, and alobet events — only where you have opted in to receive such communications.
- Complying with PAGCOR's regulatory requirements, including submission of player activity reports where mandated by our operating license.
- Improving the alobet platform through analysis of aggregated, anonymized usage data.
5 Legal Basis for Processing
Under the Data Privacy Act of 2012 (RA 10173), alobet's processing of your personal data is based on one or more of the following lawful grounds, depending on the specific processing activity involved:
- Consent: Where you have given clear, informed, and freely-given consent for a specific processing purpose, such as receiving marketing communications from alobet.
- Contractual necessity: Processing required to perform the contract between you and alobet — specifically, to operate your player account, process transactions, and deliver gaming services.
- Legal obligation: Processing required to comply with applicable Philippine law, including AML obligations, PAGCOR regulatory reporting, and NPC data governance requirements.
- Legitimate interests: Processing necessary for alobet's legitimate interests in fraud prevention, platform security, and business analytics, provided such interests do not override your rights and freedoms.
Where alobet relies on your consent as the legal basis for processing, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal. To withdraw consent, contact alobet support as described in Section 14.
6 Cookies & Tracking Technologies
alobet uses cookies and similar tracking technologies on alobet.bio to enhance your experience, maintain your session, and gather analytics data that helps us improve the platform. A cookie is a small text file placed on your device by your browser when you visit our site.
The types of cookies alobet uses are as follows:
- Essential cookies: Required for the alobet platform to function. These include session cookies that keep you logged in and security cookies that help detect fraudulent activity.
- Functional cookies: Remember your preferences such as language settings, game view preferences, and responsible gaming tool configurations.
- Analytics cookies: Collect anonymized data about how players navigate alobet.bio to help us identify areas for improvement. alobet uses aggregated, non-personally-identifiable analytics data only.
- Security cookies: Help detect and prevent fraudulent logins, account takeover attempts, and automated bot activity on the platform.
You can manage cookie preferences through your browser settings. Note that disabling essential cookies may prevent you from using certain features of the alobet platform, including logging in and placing bets. alobet does not use cookies to serve third-party advertising.
7 Data Sharing & Disclosure
alobet does not sell, rent, or trade your personal data to any third party. We may share your data only in the limited circumstances described below, and only to the extent necessary for the relevant purpose:
- Payment processors: GCash, Maya, GrabPay, InstaPay, BPI, BDO, Metrobank, and 7-Eleven CLiQQ receive the minimum financial data required to process your deposits and withdrawals.
- Identity verification providers: Third-party KYC service providers process identity documents on alobet's behalf under strict data processing agreements.
- PAGCOR: As a licensed operator, alobet is required to provide player activity data and reports to PAGCOR in accordance with our regulatory obligations.
- Anti-Money Laundering Council (AMLC): alobet is legally obligated to report covered and suspicious transactions to the AMLC under the Anti-Money Laundering Act of 2001 (RA 9160) and its amendments.
- Law enforcement: alobet will disclose personal data to Philippine law enforcement agencies where required by a valid court order, subpoena, or other lawful legal process.
- Game providers: Third-party game studios such as JILI and PG Soft may receive session identifiers necessary to deliver their game content on the alobet platform. These providers do not receive your personally identifiable information.
- Business transfers: In the event of a merger, acquisition, or sale of alobet's business assets, player data may be transferred to the acquiring entity, subject to equivalent privacy protections and notification to affected players.
All third parties with whom alobet shares personal data are bound by contractual data processing agreements that require them to handle your data in a manner consistent with this Privacy Policy and applicable Philippine data protection law.
8 Data Security
alobet implements a comprehensive set of technical and organizational security measures to protect your personal data from unauthorized access, accidental loss, destruction, or disclosure. Our security framework includes:
- 256-bit SSL/TLS encryption for all data transmitted between your browser or app and alobet's servers.
- AES-256 encryption for sensitive data stored at rest in alobet's database infrastructure.
- Regular third-party penetration testing and vulnerability assessments conducted by independent cybersecurity firms.
- Multi-factor authentication (MFA) options for player accounts to reduce the risk of unauthorized login.
- Strict internal access controls — alobet staff are granted access to player data only on a need-to-know basis and are subject to confidentiality obligations.
- Automated real-time monitoring systems that flag and alert on suspicious account activity patterns.
- Regular security training for all alobet staff who handle personal data.
Despite our robust security measures, no online platform can guarantee absolute security. In the event of a personal data breach that is likely to result in harm to affected players, alobet will notify the National Privacy Commission (NPC) and affected individuals in accordance with the mandatory breach notification requirements under RA 10173.
9 Data Retention
alobet retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law. The following general retention periods apply:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account & Identity Data | Duration of account plus 5 years after closure | PAGCOR regulatory requirement |
| Financial & Transaction Records | 10 years from the date of the last transaction | AML Act (RA 9160) compliance |
| KYC Documents | Duration of account plus 5 years after closure | PAGCOR KYC retention rules |
| Gaming History | Duration of account plus 2 years after closure | Dispute resolution & regulatory audit |
| Support Communications | 3 years from date of communication | Dispute resolution & quality assurance |
| Marketing Consent Records | Until consent is withdrawn, plus 1 year | NPC consent record requirements |
| Technical / Log Data | 90 days from collection | Security monitoring purposes |
Upon expiry of the applicable retention period, personal data is securely deleted from alobet's systems or irreversibly anonymized so that it can no longer be associated with any individual player. Anonymized, aggregated data may be retained indefinitely for statistical and platform improvement purposes.
10 Your Rights
As a data subject under the Philippine Data Privacy Act of 2012 (RA 10173), you have the following rights with respect to your personal data held by alobet. To exercise any of these rights, contact alobet's Data Protection Officer at the details provided in Section 14:
- Right to be Informed: You have the right to know what personal data alobet holds about you and how it is being processed, as set out in this Privacy Policy.
- Right to Access: You may request a copy of the personal data alobet holds about your account, including your transaction history, gaming records, and KYC data.
- Right to Correction: If any personal data we hold about you is inaccurate or incomplete, you have the right to request its correction. Identity data corrections may require re-submission of KYC documents.
- Right to Erasure: You may request deletion of personal data that is no longer necessary for the purposes for which it was collected, subject to alobet's legal retention obligations under PAGCOR and AML regulations.
- Right to Object: You may object to the processing of your personal data for direct marketing purposes at any time. You can also object to other processing activities based on legitimate interests where your individual circumstances warrant it.
- Right to Data Portability: You may request that alobet provide your personal data in a structured, commonly-used, machine-readable format where technically feasible.
- Right to File a Complaint: If you believe alobet has violated your data privacy rights, you have the right to file a complaint with the National Privacy Commission (NPC) of the Philippines.
11 Children & Minors
alobet strictly enforces the minimum age requirement of 21 years for all players on the alobet platform, in compliance with PAGCOR's regulations for online casino and sports betting services in the Philippines. The alobet platform is not directed at, and does not knowingly collect personal data from, individuals under the age of 21.
If alobet discovers or has reasonable grounds to believe that a player is under 21 years of age, we will immediately suspend that player's account, reverse any pending transactions where possible, and permanently delete any personal data associated with that account from our systems, except where retention is required for legal or regulatory purposes.
Parents and guardians who believe a minor may have accessed or registered on the alobet platform are encouraged to contact alobet support immediately. We take underage gambling extremely seriously and will act on such reports as a matter of priority.
12 Third-Party Services
The alobet platform integrates with a number of third-party service providers to deliver a complete, secure, and high-quality gaming experience to Filipino players. These third-party integrations are limited strictly to those necessary for platform operation, regulatory compliance, and payment processing.
Third-party service providers engaged by alobet may include:
- Game content providers: Studios such as JILI and PG Soft deliver game engines and RNG-certified content directly to the alobet platform. These providers operate under their own privacy standards and receive only the session and game data necessary to deliver their titles.
- Payment infrastructure: Philippine e-wallet and banking partners (GCash, Maya, InstaPay, BPI, BDO, Metrobank) process payment instructions on alobet's behalf. Each provider has its own privacy policy governing their handling of your financial data.
- Identity verification (KYC): alobet may use regulated third-party KYC technology providers to verify the authenticity of government-issued identification documents submitted during registration or withdrawal processing.
- Customer support infrastructure: alobet uses live chat and ticketing software to manage player support. Communications conducted through these channels are stored within the support platform in accordance with the data retention periods in Section 9.
- Security and fraud prevention: Third-party security services assist alobet in detecting bot activity, fraudulent login attempts, and suspicious account behavior in real time.
alobet.bio may contain links to PAGCOR's official website and other regulatory resources for reference purposes. These external websites are not operated by alobet and are not governed by this Privacy Policy. alobet accepts no responsibility for the privacy practices of any external websites you access via links on our platform.
13 Changes to This Policy
alobet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, NPC guidance, or PAGCOR regulatory requirements. When we make material changes to this Policy, we will notify registered players via email and/or a prominent notice on the alobet.bio platform at least fourteen (14) days before the changes take effect.
The "Last Updated" date at the top of this page will always reflect the date on which the most recent version of this Privacy Policy was published. We encourage you to review this Policy periodically to stay informed about how alobet protects your personal data.
Your continued use of the alobet platform after any amendments to this Privacy Policy take effect constitutes your acceptance of the revised Policy. If you do not agree with any material changes to this Policy, you should close your alobet account and cease using the platform before the changes take effect.
14 Contact & Data Protection Officer
alobet has designated a Data Protection Officer (DPO) in accordance with the requirements of the National Privacy Commission of the Philippines. If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by alobet, please contact our DPO or support team using the details below.
alobet aims to acknowledge all privacy-related enquiries within two (2) business days and to resolve them within the timeframes prescribed by RA 10173 and NPC regulations.
- Email: [email protected]
- Platform: alobet.bio
- Regulatory Authority: National Privacy Commission (NPC), Philippines
Play Safely at alobet — Trusted by Filipino Players
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